Our Reviews Online
Positive Reviews- 18/20 unique reviews
We have reviews spread across several different sites, with good experiences that reflect our way of doing business. Below you’ll find a survey of those reviews, with links to the appropriate sites. Our composite score would translate to 4.5+ stars out of 5. In fact, of our 20 unique reviews as of this writing, we have only two negative reviews. I have included unique reviews, as some customers have left reviews on multiple sites. You can read past customer testimonials of our work on our blog. This is also helpful as it gives the context of each customer’s project.
Yelp (4 stars) – 7/9 positive unique reviews
Unfiltered Reviews: 4 positive, 2 negative
Filtered Reviews: 3 positive reviews
The Yelp filter is strangely at work on our review page, as reviews will move back and forth between filtered and unfiltered depending on the whims of Yelp’s computer. These are all real former customers. The two negative reviews show you can’t please everyone. The first was one of the most unpleasant customers we’ve worked with over the past decade. The second was a customer that we did a minor amount (~$1,500) of design work and no construction work. We responded in detail to that reviewer’s vitriol on the Yelp response.
Houzz (4.5 stars) 7/7 positive unique reviews
We have one negative review on Houzz as our upset Yelp customer, in his parting shots, vowed to make a stink on both Houzz and Yelp.
So that’s the survey of all the sites where we have customer reviews. Online reviews are a funny business. They are important to a businesses image, yet it can be hard to get a good feel of customer consensus when reviews are spread across multiple sites. Then there are questions like- when you look at a businesses star rating on Yelp, Google, or Houzz, does it accurately reflect the company’s performance? Does one particular review site show the full spectrum of client reviews? Is that negative review a real sign of shortcomings or an angry hothead?
As a user of Yelp and a business owner, the site is particularly vexing. First it suffers from a love it or hate it atmosphere where many reviews seem to boil down to one star or five star reviews, and many companies (restaurants, etc.) seem to average the 4 star mark. This makes it hard to separate good companies from great ones. In addition, many of the poor reviews are customers with one particular grudge or another. Yelp could benefit to a change to a thumbs up/thumbs down review system and an approval percentage that some other review sites use. Then there is the Yelp filter, a computerized algorithm supposed to filter outlier, one off, and fake reviews. This may work very well for restaurants that service scores of people a day. For a landscape contractor that has the same number of customers in a year that a restaurant has in an hour, it is an ill suited mess. Most of our custom residential landscape clients aren’t Yelp users. Yelp serves as a due diligence check for many potential clients, not a source of preliminary information. We aren’t the same type of buying decision as a plumber or restaurant.
Still, we are fortunate, the great majority of our clients are a delight to work with. As you can see they enjoying working with us as well. There will always be some difficult customers, but that’s true of any industry.