Great, another business challenge solved! That was true until Exaktime, the independent company based in Southern California, was purchased by Arcoro. Two things happened, our small business account was too small, and our yearly fees were too affordable for Arcoro.
Last year we were caught flat footed, Arcoro’s yearly renewal would be almost 300% more expensive, from around $550 yearly to $1,500. We protested, management reviewed. They would deign to renew us at the bargain rate of $1,000.
This year another renewal, and a return to a $1,500 yearly fee. Enter ClockShark an Exaktime competitor based in Chico, CA. We met with a sales rep and found that ClockShark was a better system with more features for us than the old software. The bonus, all this at a cost less than half that of Arcoro/Exaktime.
We again protested the rate increase to Arcoro this year, their response: