Category Archives: Client Reviews

Novato Completed Project

This project in Novato was a multi-phase project that grew from an initial focus on one section of the yard, to a comprehensive new grouping of flagstone patios, steps, and plantings.
We used a Dusty Way Indian Sandstone to tie together the front entry, side landings and steps, and a large rear patio.

“We had such a good experience we increased the work 4 fold. Workers turned up every day and left the site clean and safe. I would recommend O’Connell for anyone wanting a top quality job with excellent project management” -Juliet, Novato

Napa Backyard Entertaining Space

This project in Napa took an older garden that hadn’t been updated since the home’s construction and integrated an outdoor kitchen, fireplace and redesigned swimming pool into a new outdoor entertaining space.

“Thank you for the great work you did on our outdoor entertaining area. My husband and I feel like we are in our own private resort every time we step into the back yard, and our guests have raved about the transformation. I especially appreciate the time and effort your firm put into developing and managing all the details of a complicated project. We are delighted with the results.” -Susan, Napa

 

As a designer who values working through a team approach, I had the pleasure of collaborating with O’Connell Landscape recently on a project located on the Silverado Trail in Napa Valley, California.  I found the company, including Michael O’Connell and his team of workers, professional, responsive, and competent.  The job, which required installing a hillside retaining wall, elevated deck, large patio, outdoor kitchen and fireplace; in addition to a drainage system, landscaping and irrigation, were completed in a thorough, timely manner.  The O’Connell team was always pleasant and cooperative to work with and all members genuinely seemed to care about the project and it’s successful completion.  Michael O’Connell was well prepared and extremely organized at meetings and paid great attention to detail throughout the process.  He was a respectful and enthusiastic team player which made my experience a very positive one in collaborating on this project.  I highly recommend O’Connell Landscape in terms of construction on exterior hardscape and landscape projects.

-Linda Applewhite, Linda Applewhite & Associates

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San Rafael Fencing & Retaining Wall

Sometimes there’s one section of the yard that just isn’t right. That was the case with this project in the Dominican neighborhood of San Rafael. Prior landscape work had been done in the back yard, but an old brick wall and fence needed to be replaced. We installed a distinct new fence and gates, combined with a Versa-lok retaining wall to help control the hillside and create new planter space.

Working with O’Connell Landscape was a very professional and creative experience.  We took a very “ugly” corner of my property and made it a garden-lover’s delight!  Thanks for all of your efforts!

-Juliene Conway, San Rafael

Service is the Key

I got a great compliment from a customer this week, the owner of a large custom residential project we are finishing up: (to paraphrase)-“You guys are the best with service and follow-ups of anybody we deal with, and not just contractors on the house, but companies in general.” It’s not the first time we received a compliment like this, customer service is an important driving factor that distinguishes our company from others, inside the industry and out. Are we perfect, far from it, we tend to dote on projects in construction especially; but, we do try to provide responsive, personalized customer service.

This is especially an issue with contractors. I wish I could bottle this concept for perspective customers at times when I am on my third unreturned call to a painting company for a sub-contract within the span of the week. With contractors especially, there are two important criteria for assessing quality- both workmanship and service!