Problems with Nextel

Nextel has been the long time choice of many in the construction industry. Their walkie talkie feature made the beep-beep of Nextel phones common place on jobsites throughout the country. We have been Nextel customers for several years, our plan growing steadily over time to include more and more phones (we were laughing in the office the other day about how we ever got anything done in the days of pagers).

Our problems with Nextel recently started with one phone, (mine) going over its allotted minutes. We called Nextel to try to change the rate plan or add additional purchased minutes. We were curtly informed that they could make the change but it would not take effect until the next billing period. This, however, did not solve our problems, we needed extra minutes this month. The representatives at Nextel however hid behind their policy of no changes once the billing period has started (they no doubt relish the millions of dollars  in overage charges they receive). After trying via email and on the phone to speak to a supervisor, we were again informed that no exception could be made.

That was fine for Nextel, but did not work well to meet our needs. So now we are looking at other cellular carriers, who will actually help us with our wireless service. Imagine if we had been a huge company with hundreds of phones; Nextel’s policy may make their billing easier but it doesn’t help their customers.

After checking around, both Verizon and Cingular do offer pro-rated plans, as did Nextel a few years ago. It’s not that the policy was the problem, it was the impression that they did not care about our business.