We wanted to follow-up on our previous posting on our upgrade and customer service experiences with Mindjet and the Mindmanager planning software. Following our previous posts, we contacted customer service via the web to tell them about our experience. We quickly received responses from customer service letting us know that they would issue a courtesey upgrade for the newest version of Mindmanager. We also received a message from one of Mindjet’s customer advocacy representatives following up our issues:

We take our relationships with our customers as the utmost priority and I deeply apologize on behalf of the Mindjet team for your negative incident. With new product introductions, there will be special situations which we will consider on a case-by-case basis, such as yours. We are grateful to have such passionate customers who care
enough to let us know when they are pleased and more importantly to let us know when they are not. You have provided us with valuable feedback and we hope that you will give us a chance to improve and earn back your trust.

In this era of limited customer service, we appreciate Mindjet’s efforts to satisfy our concerns with their upgrade process for Mindmanager and quickly respond to our concerns.