After some frustrating experiences recently with SBC connecting phone service
\nto our office, I reminisced on when the last time I received truly excellent
\ncustomer service. In the case of SBC, I made 10 separate calls to get the
\nautomated DSL phone service to connect to a representative and had another 45
\nminute hold inquiring about our order (I have great luck with phone
\ncompanies).<\/p>\n
The last truly distinct service experience with a large company was with
\nMicrosoft. We had just updated our computers to Windows 2000 and there was a
\nproblem with a conflict that was causing Windows not to operate properly. I
\ncalled the 24 hour support line at about 10:00pm and I think we did not wrap up
\nuntil 2 or 3 in the morning. The tech was great; he walked me through every
\ncontingency until we found the problem.<\/p>\n
The fact that the technical support representative was competent and able to
\nsolve this complicated and difficult problem was impressive enough. For those
\nreaders familiar troubleshooting computers, especially Windows, there can be
\nmany set of variables involved. However, the crowning and memorable service
\nmoment happened about a week later. I received in the mail a gift tower from
\nHarry & David and a thank you note from customer support.<\/p>\n
Now I don’t know if this is standard operating procedure in this case. I
\nwould assume not. Maybe the follow-up gift was because of the duration of the
\ncall; maybe it was because Windows 2000 at the time was newly released and
\nseveral large companies were switching over at the same time- whatever the
\nreason, Microsoft
\nSupport got a gold star in my book for great service and great follow
\nthrough.<\/p>\n
<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" After some frustrating experiences recently with SBC connecting phone service to our office, I reminisced on when the last time I received truly excellent customer service. In the case of SBC, I made 10 separate calls to get the automated DSL phone service to connect to a representative and had another 45 minute hold inquiring … Continue reading Outstanding Service<\/span>
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