I was talking with a colleague today who works for another landscape construction firm in Sonoma County. Our conversation lit on the topic of reviews and unreasonable clients.
“How’s that jerk of a client you guys had recently, the one who wrote multiple bad Yelp reviews under different user names?” I asked.
“Oh I think they have finally given up and gone on to bug someone else,” he said. “Funny thing is, we didn’t have a lot of reviews when this guy started his campaign against us, it helped us make sure our happy clients shared their experiences online.”
We had a similar experience with a bad reviewer, who vowed to ruin our reputation with the power of his online scorn. The current online review score card for O’Connell Landscape?
Happy Clients 18, Jerk Clients 1