We have been wrangling with Nextel customer care for the past week. After doing a bit more research we are getting close to making the jump to Verizon. A good resource for those looking for cellular ratings would be the Consumer Reports Survey: the results are not shocking. Verizon was best in our area, and best nationally- Nextel, on the other hand, was rated worst  nationally, with low levels of customer satisfaction. We can echo
that sentiment.